You may return new, unopened items within 30 days of delivery for a full refund. If you were sent the wrong product, we will pay the return shipping cost.
Opened items cannot be returned without first obtaining approval from customer service at firstname.lastname@example.org. KiO will replace missing, defective, or damaged parts. Approved returns are subject to a 30% restocking fee. You may be asked to submit a photograph(s) of the item you are returning prior to approval.
Refunds are issued within four weeks of receiving the return. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.